Welcome to Switch Kuwait online store!

Returns & Exchanges

Replacement and Refund Policy

In accordance with the conditions of the Ministry of Commerce and Industry in the State of Kuwait, the following terms apply:

Returns & Refunds

  • 14-day return period from Date of Invoice

Conditions:

  • Product must be in original sealed packaging with all accessories
  • Gifts/coupons received must be returned (sealed)
  • Refunds issued via original payment method

Warranty Information

Coverage Details

  • Edge International products: Warranty through authorized service centers
  • Other products: Warranty through manufacturer's authorized agent in Kuwait

General Warranty Terms

  • 1-year validity from purchase date
  • Kuwait-only coverage
  • Covers repairs only (no replacements)

Mobile Phone Warranty Exclusions:

  • Software issues & batteries
  • Accessories (chargers, headsets, etc.)
  • Data loss
  • Physical damage or liquid exposure
  • Unauthorized modifications

Void Warranty Conditions:

  • Unauthorized repairs/modifications
  • Customer-induced damage:
    • Improper installation
    • Intentional misuse
    • Liquid damage

Delivery & Storage

  • 3-month collection period after purchase
  • Late collection fees:
    • 3% monthly storage fee after 3 months
    • Goods disposal after 6 months (customer retains right to invoice value minus fees)

Defective Device Exchange

Time Period Depreciation Rate
0-6 months 25%
6-12 months 35%
2nd year 55%
3rd year 65%
4th year 75%
5th year 85%

Insurance Warranty Note

For products with additional warranty coverage, insurance company terms apply.

This policy ensures compliance with Kuwait Ministry of Commerce & Industry regulations.

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